Enter your postcode to search, track and report a power cut.

To carry out essential maintenance we sometimes need to turn your power off.

How do I prepare for a planned power cut?

When is someone going to fill in the hole that has been left by your employees?

If you live in London, the East or South East of England, then being on our Priority Services Register will ensure you will receive extra support if you experience a power cut. 

If you want to stop receiving text updates about a current power cut, or unsubscribe from alerts for future power cuts, you can manage this online.

Read through our helpful advice on what to do during a power cut.

Why do I keep having power cuts?

Power cuts are rare but unfortunately they can still happen. As soon as possible after being made aware of a power cut we arrange for our engineers to attend to start repairs, 24 hours a day and 365 days a year. For certain scenarios we offer payments for customers affected by a power cut.

Once we have restored your power, we'll proactively contact all customers who are eligible for a payment so there is no need for you to contact us about this.

However, if you have a safety issue to report, need to tell us about a vulnerable customer or would like updates on an ongoing power cut, please call us on 105. This line is open 24 hours a day.

If you want to stop receiving text updates about a current power cut, or unsubscribe from alerts for future power cuts, you can manage this online.

Sign up to receive alerts notifying you of future power cuts which may be affecting your area. Our alerts will also contain options on how you can stay updated while your power is off.

Your electricity supplier is the company you choose to buy your electricity from, and who you pay your bills to. If you live in London, the South East and East of England we can help by telling you who the current electricity supplier is for your address.

A Meter Point Administration Number, also known as an MPAN, electricity supply number or supply number is a 13-digit reference. A MPAN is used to uniquely identify every electricity supply point in the country. If you live in London, the South East and East of England we can help by telling you our MPAN.

Find out how much this work might cost and how long it may take to complete.

Find out how much this work might cost and how long it may take to complete.

You will need to arrange for a Charge Point Installer to complete the installation of your Electric Vehicle Charging Point. Find out more about this work and how we can help you.

You will need to arrange for a heat pump installer to complete the installation of your electric heat pump. Find out more about how we can help you. 

Find out more about this work and how we can help you. 

Thinking of moving your electricity meter or electricity supply in your home? Find out an indication of price and how long the work may take to complete.

We can help our commercial customers divert electricity substations, power cables or other electrical equipment from building sites or your land.

Find out how much this work might cost and how long it may take to complete.

Find out how much this work may cost, how long the work may take to complete.

If your meter board holds our fuse and needs replacing, we can change this for you. Request a visit.

We can turn off your power while you safely repair or replace your meter box. Request a visit.

We can upgrade your fuse to 80 or 100amps. Request a visit.

Find out how much this work may cost and how long the work will take

Sometimes your fuse may need replacing. We can come and check this for you and offer advice. Request a visit. 

We can check and offer you advice about the external earthing connection. Request a visit.

If you think your situation is dangerous, please stay away from the equipment and call us 24 hours a day on 0800 31 63 105 or 105 (free to call from a landline or mobile).

We can temporarily turn off your power whilst tree trimming is being carried out. Request a site visit.

Power lines can get in the way of working at your property. We can cover your power line so you can work safely around them. Request a site visit.  

We can carry out a site visit and provide you with advice on how to work safely near overhead power lines. 

When working near electricity, it is important that the correct safety measures have been taken before starting any work.  

Occasionally power cables may need replacing, we can carry out a site visit to assess your power cable.  

Occasionally customers need access to our substations in order to work on their property. We can provide temporary access to substations. 

Have you noticed an issue such as, overgrown trees and plantation, graffiti or a damaged fence at one of our electrical substations? Let us know so we can fix it.

A large amount of our electrical network is underground, particularly in large towns and cities. To work on our electrical equipment, sometimes we will need to carry out roadworks. You can find out who is carrying out roadworks in your area and for how long by visiting the Causeway one.network website and entering the nearest postcode, road name or use your mobile device's location.

We always aim to back fill a hole as soon as possible after we complete our work. If the work is being carried out on public land, this will have to be complete before the permit expires. You can also find out who is working in your area and for how long.   

Occasionally our roadworks may over run for various reasons. Information on all of our roadworks on public land can be found by visiting the one.network website and entering the nearest postcode, road name or use your mobile device's location.

We are very sorry to hear this, please provide us with more information and we will certainly look into this issue for you.  

If you notice any street furniture such as traffic lights, street lights or lit sign posts without power, here's what you need to do: 

1. Use our fault map to check if we're already aware.
2. If we're unaware of a fault then this will need to be reported to your local authority or the asset owner as they will need to check their equipment first. They will then report this to us directly if there is a fault on any of our equipment.
3. If you are reporting a dangerous situation such as damage to street furniture, then please call us on 0800 31 63 105.

For all queries relating to planned street furniture connections located on the public highway (excluding private car parks or general enquiries for overhead electricity poles) please visit our street furniture connections page.

We welcome all forms of feedback about our staff and services.

Let us know what you think about our website and how you think we should improve it.

Do you want to unsubscribe from text alerts for power cuts? You can update your preferences online.

We welcome all forms of feedback about our staff and services, please let us know if you have any complaints or comments.