Substation issue
Substations control the voltage of power coming into your area and ensures it gets delivered safely to your property. We have hundreds of electricity substations around the country which we regularly maintain. However, sometimes we need your help to spot issues. If you come across any issues or concerns at one of our substations please let us know so we can fix it.
If you think your situation is dangerous, please stay away from the equipment, do not enter substations and call us 24 hours a day on 0800 31 63 105 or 105 (free to call from a landline or mobile).
Substation fence or wall is damaged
There's graffiti or vandalism
There's litter or fly tipping in a substation
What's involved
Report an issue at our substation
The first step is to report the issue by calling us. It would help our teams if you had a substation name or number which is usually found on the gate or door of a substation.
Please do no enter a substation to find out this information.
We'll investigate
We'll visit the substation to investigate the issue and plan the next steps.
We'll fix the issue
Our teams will fix the issue and put things back to normal. This may be completed by one of our partners who we use to maintain our substations.
Working near our substation or structure?
If you are intending to carry out works near our buildings or electricity network assets such as substations, tunnels, cable bridges and underground cables, safety is our number one priority. We strongly recommend that you inform us of these works.