To report online you need:
A copy of the full Earth Loop Impedance (ELI) test report carried out by an electrician
To confirm the type of earthing you have
The earth reading in ohms
To confirm the fuse size
Information on where the electrician has taken the reading from
Here are the steps involved
Issue with the earthing at your property
Contact a qualified electrician to complete some checks. If you rent your property, contact your landlord or housing association to arrange this for you.
Electrician to take earth readings
Your electrician will take readings from your fuse board or our main fuse (cut-out) and provide you with the readings and a report.
Report a high earth reading online
If your electrician has identified a high earth reading, this should be reported to us online.
We will visit you
Our engineers will aim to visit you within 24 hours to assess the issue and talk you through the next steps.
Completing the work
Depending on the work involved we may need to book in further visits for our engineers to complete our work.