Replace meter board
We understand the electricity meter boards can sometimes get damaged or wear out over time. If your meter board needs replacing, we may be able to assist you or guide you to the right people who can.
The meter board is damaged or rotten
The meter board is damp or there's risk of asbestos
The meter board is damaged or coming away from the wall
Your supplier is unable to change your electricity meter
If your electricity supplier is unable to change your electricity meter without replacing your meter board, they will need to report this to us directly using an D0135 electronic flow which will notify us.
If your meter board is severely damaged, you think it could come off the wall completely, or if you think your situation is dangerous, please stay away from the equipment and call us 24 hours a day on 0800 31 63 105 or 105 (free to call from a landline or mobile). Please do not report this online.
Who can replace your meter board?
This process of replacing your meter board will depend on the equipment it holds. If our main electricity fuse is located on your board, we can take care of the change for you. In some cases we may need a little help from your electricity supplier to remove your electricity meter and your electrician to remove your fuse box, we'll then install the new board. It's important to note if your board contains asbestos this will take longer to complete as we will need a specialist team to handle it safely.
If the board you need to replace doesn’t hold our electricity supply on it, then your electricity supplier (the company you pay your electricity bills to) will be responsible for the replacement.
We aim to process your request and arrange a site visit within 15 working days. Sometimes we may need longer, but we’ll contact you as soon as possible to confirm dates.
If your meter board doesn’t hold our electricity supply, then your electricity supplier (the company you pay your electricity bills to) will take care of the change for you.
Request a free site visit
If your main fuse is located on your meter board, the first step is to request a free site visit by completing our online form or by logging onto our portal.
We'll visit you
We'll aim to visit you within 15 working days of processing your request.
We'll replace your meter board
We'll complete the change for you. If we require additional visits, we'll let you know.
Common questions
Register or log in to our self service portal
You can request this service by registering or logging in to our self service portal which also allows you to submit multiple applications and track the progress of any existing applications. All incomplete application forms will automatically save to your dashboard, so you can always come back to them later.