Replace fuse
As time goes by, your fuse (also known as fuse carrier, fuse holder, or cut out) may experience wear and tear or get damaged and may require a bit of an update. We can arrange for our teams to visit you to check your fuse and provide you with the relevant advice. Sometimes we may not be required to change it if it's still functioning properly.
A fuse holder is old and worn
An electrician has asked for the fuse holder to be inspected
There is a leak (dry bitumen leak)
Your supplier is unable to change your electricity meter
If your electricity supplier is unable to change your electricity meter without replacing the main fuse, they will need to report this to us directly using an D0135 electronic flow which will notify us.
If you see any substance actively leaking from the fuse please do not touch it as it may be hot. If you have a damaged or broken fuse holder or can see exposed cables, please stay away from the equipment and call us 24 hours a day on 0800 31 63 105 or 105 (free to call from a landline or mobile).
We own the electrical fuse and the cables that bring electricity into your home and are responsible for maintaining this equipment. The electric cable entering your property is connected to the electrical fuse. The fuse ensures the right amount of power flows safely into your home.
The fuse carrier holds your main electrical fuse and may have an outer case for protection. This is the only part of the internal equipment that we maintain and can work on.
Your electricity meter is owned by your electricity supplier. They are the company you pay your electricity bills to.
The fuse box inside your property, sometimes known as trip switches, is owned by you. If you have any issues with the fuse box, you can contact an electrician to help.
We aim to process your request and arrange a site visit within 15 working days. Sometimes we may need longer, but we’ll contact you as soon as possible to confirm dates.
Request a free site visit
The first step to getting your fuse replaced is to request a free site visit by completing our online form or by logging onto our portal.
We'll visit you
We'll aim to visit you within 15 working days of processing your request to assess the fuse and our equipment.
If needed, we'll replace our equipment
We will return on an agreed date to turn the power off to allow us to safely replace our equipment.
Common questions
Register or log in to our self service portal
You can request this service by registering or logging in to our self service portal which also allows you to submit multiple applications and track the progress of any existing applications. All incomplete applications will automatically save to your dashboard, so you can always come back to them later.