Priority Services register (PSR) customer email and SMS text message
We are currently sending emails and text messages to customers we believe are eligible for the Priority Services. The email came from priority@news.ukpowernetworks.co.uk and the text message from 'UKPN'.
How did you get my email address and mobile phone number?
The majority of contact details we hold for our customers have been provided by electricity suppliers, or directly by customers themselves. Additional contact information has also been obtained from reputable data companies.
Electricity suppliers pass us customer information including, name, address, email, contact phone number, meter information and any vulnerability information. Our Privacy Notice goes into more detail on information usage but the information is used only for the purpose of contacting you to inform you about events that will or may interrupt the distribution of electricity to you, to inform you about our services where we are required to do so, or for other lawful purposes.
We also obtain customer information directly from our customers during power cut reporting, connection requests, general enquiries and from external data suppliers. Any information supplied by external data suppliers is only ‘consented data’, meaning data that our customers have permitted to be passed to third party organisations.
We are required by our distribution licence conditions to ‘take all reasonable steps’ to inform customers about particular services we provide. We will use your email address for this purpose where we have it unless you request us not to do so, which you may do at any time.
We ensure that your information is never used or shared for marketing purposes and this is clearly stated in our Privacy Notice.
Finally, it is important to note that any new information provided to us by your electricity supplier will overwrite data that we previously held about you, so that we only hold data that is up-to-date. This is a condition of our compliance with the Data Protection Act 2018 and the UK GDPR.
Find more information view our Privacy Notice.
Have you got my bank details?
No your electricity supplier has not sent us your bank details.
PSR Promise and keeping your data safe
Find out more about how we keep your information safe by reading our promise to you.