We would like to apologise for the inconvenience caused by the recent power cut in your area. We understand the problems of being without power and would like to assure you we work hard to complete repairs as quickly as is safely possible.
Like all electricity distributors, UK Power Networks operates to Guaranteed Standard payments set by our regulator Ofgem. Under these standards, customers without power continuously for more than 12 hours are entitled to a payment.
While we are sorry for any additional losses, under the National Terms of Connection, we are not liable for losses. This is always a matter for your insurance. We are happy to provide a letter for your insurance company if they require it, and if you have any further queries please call us on 0800 028 4587.
Please complete the form below and our team will review your details and let you know if you're eligible for a payment.
