Media Centre

If you are a journalist, you can reach our Press Office on 03301 591 712. Outside office hours you will automatically be re-directed to our out of hours service.

• Media Manager
  Tracey Elsey - (Tracey.Elsey@ukpowernetworks.co.uk)
  
  
• South East press officer
  Niamh Arnett - (Niamh.Arnett@ukpowernetworks.co.uk)
  
  
• London press officers
  Jack Donnelly - (Jack.Donnelly@ukpowernetworks.co.uk)
  Barney Riley - (Barney.Riley@ukpowernetworks.co.uk)
  
  
• East of England press officer
  Carolyn Bramble (Mon-Wed) - (Carolyn.Bramble@ukpowernetworks.co.uk)

Please do call us if you have a deadline to meet as we’re always available. Emails may not always be seen immediately.

• We are the UK’s largest Distribution Network Operator (DNO) in terms of customers, serving 8.5 million homes and businesses (approximately 20million people) across London, the South East and East of England
  
  
• DNOs aren’t the same as energy suppliers; network operators own and run local power lines and substations, while energy suppliers sell the electricity that runs through the power lines. So regardless of who you pay your electricity bill to, if you live or work in our areas it’s our 130,000 substations, and 191,000 km of overhead lines and underground cables, which deliver power to your property

• Founded in 2010, UK Power Networks is part of the Cheung Kong Group (CKG), which operates in more than 52 countries, and has a proven track record in managing high-quality utility companies for the long term. It successfully operates electricity and gas distribution businesses in Hong Kong, Great Britain, Australia and New Zealand
  
  
• We are regulated by the Government’s Office of Gas and Electricity Markets (Ofgem). Visit Ofgem's website to learn more
  
  
• We ensure our networks support the UK’s transition to Net Zero, for example by connecting renewable energy, electric car chargers and low carbon heat pumps
  
  
• We have invested £8billion in our electricity networks since 2011 and have about 6,200 staff dedicated to keeping the power flowing to communities.

• Network Reliability: 99.99%, with London’s network the most reliable in the UK. We have powered major events including the Olympic and Paralympic Games for London 2012
  
  
• Customer Service: Best Distribution Network Operator in Ofgem’s Broad Measure of Customer Satisfaction, achieving a best-ever score of 94%
  
  
• Innovation and Net Zero: The leading Distribution System Operator according to Ofgem
  
  
• Social Responsibility: A responsible business, including contributions to the UN Sustainable Development Goals, environmental and climate change initiatives, and social responsibility programmes to help young people
  
  
• Industry-leading: Repeatedly named Utility of the Year, in the Smart Grid Index, and a Top 25 Best Big Company to Work For. Find out more about our successes and achievements