What's involved

Move - Domestic & small business

We understand that moving your electricity supply involves several steps, some of which most customers are not aware of. Don't worry, we're here to simplify the process for you. 

Our teams follow a typical step-by-step approach when connecting a new electricity connection which we're happy to explain. 

What's involved?

1
Digging before we arrive

To move your electricity supply, we’ll need to work on the electricity network which is usually underground and requires a trench. We can take care of the digging for you or you can arrange this yourself. If you decide to do the digging, we'll provide you with the necessary black tubing (ducting) to place inside the trench. 

To prepare for our visit, there's a few things we need you to take care of:

  • If you choose to carry out this digging yourself, the trench needs to be dug on your land
  • A new electricity meter box and black tubing (ducting) will need to be installed on the outside wall of your property, we can give advice on where to buy this from
2
Parking for our vans

We need to park our vans close to where we work. If you don’t have off road parking or a guaranteed space nearby, we'll work with you to find a solution to make sure there's space available. If there are designated parking bays outside your property, we may need to apply to your council to suspend those spaces while we carry out the work. 

3
We'll pull your electricity cable into your meter box

We’ll pull your electricity cable to its new position, we always recommend for this to be on an outside wall. 

4
We’ll re-connect your electricity supply

We'll then re-connect your electricity supply to the main network. This will be followed by safety checks to make sure it's all working correctly and safe before we leave. If we've handled the digging, we’ll return within 48 hours to fill the trench back to its original condition. However, if you carried out your own digging then you will need to fill the hole back in. 

To make sure you can start using electricity as soon as we move your cable, you will need to arrange for your electricity supplier (the company you pay your electricity bills to) to visit you to move and connect the electricity meter. Your supplier owns your electricity meter so they are the only company that can move this.

Ready to book a site visit or apply?

The next step is booking an appointment with one of our surveyors so they can visit your property and give you a price.

Or download our PDF form