Permanently disconnect - What's involved

Disconnect

We understand that permanently disconnecting your electricity supply involves several steps, some of which most customers are not aware of. Don't worry, we're here to simplify the process for you. 

Our teams follow a typical step-by-step approach when permanently disconnecting an electricity supply which we're happy to explain. 

Customers typically need this when:
Demolition of a building

Demolishing a building

Building renovation

Renovating a building

Temporary builders electricity supply

Removing a temporary builders supply from site

Meter

Disconnecting and removing your electricity meter

Only your electricity supplier (the company you pay your electric bills to) is able to remove your electricity meter as they legally own the meter. Find out your electricity supplier and your MPAN.

Emergency disconnections

If you need an emergency disconnection, for example due to a fire, tampering or as a result of illegal activities, please stay well away from any damaged cables or equipment and call us 24 hours a day on 0800 31 63 105 or 105. 

What's involved

This process will result in a permanent disconnection of electricity, there will be no power at all.

1
Request a site visit

Simply download and complete our application form and we'll contact you within three working days. After we’ve spoken to you, we’ll aim to get a surveyor out to you within three working days for a free site visit to assess the work involved.

2
We'll send you a quote

We’ll aim to provide you a quote within five working days of our surveyor visiting you.

3
Contact your electricity supplier

You will need to contact your electricity supplier (the company you pay your electricity bills to) and arrange a suitable date and time for them to remove your electricity meter.

4
Work needed to prepare

Work will be needed such as digging down to our equipment and disconnecting your electricity meter box. This may take a few days depending on how much digging is needed. Don't worry, we'll talk you through everything beforehand.

5
We'll disconnect your electricity supply

Once the digging is finished, we will then proceed with the electrical work to permanently disconnect your electricity supply. 

Useful guides

Permanently disconnect - Cost and time

Permanently disconnect - FAQs

Ready to apply?

If you're ready to apply or already know what you need, the next step is booking an appointment with one of our surveyors so they can visit your property and give you a price. Download and complete our application form [PDF]

Download form