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I already have electricity - Domestic

Disconnect

Permanently disconnect - FAQs

Permanently disconnect - FAQs: Domestic & small business

You may have many questions in mind when it comes to disconnecting an electricity connection, which is why we've compiled a list of frequently asked questions from customers when disconnecting an electricity connection.

1. Before we arrive, digging may be needed To disconnect an electricity supply we’ll need to work on the electricity cable which is usually underground. On your land, digging a trench will be needed so we can disconnect the electricity cable. We can do this for you or you can do this yourself. No digging is needed if your electricity cable is overhead.
2. We’ll plan with you where our vehicles can be parked on the day of the work We need to park our vans close to where the work is needed. If you don’t have off road parking or a guarantee of a space outside, we will work with you to try and ensure a space is available on the day of the works. If there are designated parking bays outside your site or property we may need to apply to your council to have these suspended whilst we carry out the work. 
3. We’ll disconnect the electricity cable If your electricity cable is underground, we’ll find the nearest electricity cable to you, this is usually in the road or pathway where we’ll need to dig a large hole so we can disconnect the electricity. If the electricity cable is overhead we will need to remove it from the electricity network. 
4. We'll remove our electrical equipment This will include the electricity supply cable and cut out.
5. Your electricity supplier will need to visit you You will need to contact your electricity supplier to remove your electricity meter.

How do you disconnect an electricity supply?

<div class="contents">
<div class="mb-4">A Meter Point Administration Number, also known as an MPAN, electricity supply number or supply number is a 13-digit reference. An MPAN is used to uniquely identify every electricity supply point in the country. If you live in London, the South East or East of England we can help by telling you who the current electricity supplier is for your address and your MPAN. <a href="/ukpn/who-is-my-electricity-supplier-and-what-is-my-mpan/" title="Who is my electricity supplier and what is my MPAN">Find out your electricity supplier and your MPAN</a>.</div>
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What is my MPAN or Meter Point Administration Number?

We are not legally allowed to disconnect electricity unless we have authority from the person on the land registry. This is because it is permanent and to put electricity back will cost money and require work. If you aren’t the owner, to disconnect we will accept a letter signed by the owner as long as they give explicit permission for us to permanently remove the electricity. If you have any questions please speak to us and we can give you advice.

Why do you need permission from the land owner before you disconnect?

Yes, of course. We complete over 3,000 jobs like this for our customers each year and we have qualified, knowledgeable teams to get this completed for you. Once complete, the electrical work that we carry out has a lifetime warranty and will be repaired at our cost (unless damaged by a third party) should there be a problem in the future.

Can I trust you to do this work?

The electrician is only qualified to work on the fuse box and your internal house wiring. Electricians are not qualified to work on the electricity supply or meter.

Why can’t an electrician complete this work?

We can dig this for you or you can arrange this yourself. We may need you to dig to a considerable depth to access the electricity cables which may involve using professional digging machinery. If you are doing the digging then please note digging near live electricity cables is dangerous, particularly as electricity cables and other utilities may be present. You must ensure you have read and understood the booklet “Avoiding danger from Underground Services” (HSG47) published by the <a rel="noopener" href="http://www.hse.gov.uk/" target="_blank" title="Visit HSE website">Health and Safety Executive.</a> It will be your responsibility to backfill the hole or trench, dispose of any leftover material and restore the original surface.

Can I do my own digging on my land?

What's involved

This will be dependent on the conditions on your site or property, and the work needed. If we are digging  on the land, this initial work can take a maximum of two days. Then our engineers will carry out the electrical works which can take anything from 30 mins to three hours, dependent on the conditions of your site or property and electricity cable. If you choose to go ahead with this, we’ll explain it all before the work is booked in.

How long will you be at my site or property for to make a disconnection?

You can look into another company completing this work and employ an Independent Connections Provider. The company you choose must be trained to work on the electricity network. Electricians or builders cannot carry out this work. <a href="/ukpn/guide-pages/did-you-know-you-have-a-choice/" title="Did you know you have a choice?">Find out more about these companies</a>. Please note that these companies tend to work on larger projects, not domestic work.

Can I get a cheaper price elsewhere?

No, once our surveyor has been out to visit you we’ll send you a formal price which unfortunately is not negotiable.

Is your price negotiable?

If our surveyor looks at your site or property and realises we have to dig in the road or pathway or if we’ll need any parking permits from the council then this will be included in the quote that we send to you. The charges from the council are what the council charge us. We do not add any mark up, or admin fees to these, we simply pass them across to you.

What about costs to the council, how does that work?

The price is made up of all materials used to complete the job, the time to survey your site or property, plan the work and time of our qualified engineers to carry out the work. All costs will be included in the price that we send you. Whilst it is rare for additional costs to be applied to the price, additional costs may be applied if you change your mind on what works you would like us to carry out. Additional costs may also be applied in the limited circumstances set out in the Terms and Conditions, for example if any third parties cause us to have to redesign the works, such as where a neighbour refuses to grant us consent to dig on their land. We recommend that you read and understand the Terms and Conditions that are referred to in your quote to ensure that you properly understand the circumstances where we may pass on additional costs to you.

What will your price include and will I receive any more costs from you once I’ve paid?

Time and cost

No, our surveyor will visit your site or property at no cost.

Do I have to pay for the surveyor visit?

We will always aim to meet someone at the site or property so we can talk through the work that is about to be completed. Lots of customers find this really useful. We are happy to meet with your electrician or builder too, please let us know who that will be when we contact you about booking the visit in.

Do I need to be there?

Yes that is fine. Please let us know who that will be when we contact you about booking the visit in.

Can my builder or electrician go to the appointment because I worry that this is all too technical for me?

No not at all, we’ll talk you through everything.

Do I need to do anything before you visit me?

The appointment will take about an hour.

How long will the appointment be?

The visit slot will be between 8am and 1pm, however the surveyor will call you the day before to give you an estimated time of arrival. They will also call when 30 minutes away on the day.

Will you give me a time for the visit?

You aren’t committing to anything other than a free visit from one of our surveyors. We can talk you through the work you need and get a quote sent to you. You aren’t committed to paying that unless you want to go ahead.

What am I committing to by completing the application form?

To speed things up please send us everything in one go. Please make sure you send us:
<ul>
<li>Proof that you own the site and can remove the electricity. We are not legally allowed to disconnect electricity unless we have authority from the person on the land registry. If you aren’t the owner we will accept a letter signed by the owner as long as they give explicit permission for us to permanently remove the electricity</li>
</ul>
<ul>
<li>A photo of the site and all the equipment that needs removing</li>
</ul>
<ul>
<li>A map of the property</li>
</ul>

What do I need to send with my application form?

Application process

Permanently disconnect - Cost and time

Permanent disconnection

Permanently disconnect - What's involved

Related guides

Download form

If you're ready to apply or already know what you need, the next step is booking an appointment with one of our surveyors so they can visit your property and give you a price. Download and complete our application form [PDF]

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<div>UK Power Networks (Operations) Limited standard terms for carrying out connections work can be found at <a rel="noopener" href="https://www.ukpowernetworks.co.uk/internet/en/our-services/public-highway/Connection%20T&amp;Cs%20Sept2016%20v7.pdf" target="_blank">Connection and Diversionary Works Terms and Conditions</a> or obtained by request in writing to Head of Connections Services, Highway Services, Disconnections, General Enquiries and Smart Metering, UK Power Networks (Operations) Limited, 5, York Way, Borehamwood, Hertfordshire, WD6 1DJ. These Terms and Conditions will be the basis for any work carried out following this request.</div>

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If you need this application form in large font, EasyRead or Braille, please call <a href="tel:08001699970">0800 169 9970</a> or email us at <a href="mailto:psr@ukpowernetworks.co.uk">psr@ukpowernetworks.co.uk</a>.
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Please use the file upload section below to upload supporting documents including: Schematic diagram for the proposed scheme:*
Details of your export limiting scheme such as G100 type test reference or electricity storage manufacturer’s statement of compliance:*
<a rel="noopener" href="https://www.energynetworks.org/industry-hub/resource-library/?search=EREC+G100" target="_blank" title="Go to the Energy Networks Associations website to view more information about EREC G100" data-anchor="?search=EREC+G100">View more information regarding EREC G100</a>.
G98 type verification test report:*
Need help finding your type verification test reports? <a rel="noopener" href="https://www.ena-eng.org/ProductTypeTestRegister/Product.aspx" target="_blank" title="Go to the Energy Networks Association's website to view the ENA Type Test Verification Report Register">Enter details here</a>.
Additional Attachments:
Computer print out (where possible) or other schedule of protection settings;
Electricity meter(s) make and model;
Datasheets of inverter and other installed equipment
* Mandatory items

Your data We are committed to protecting and respecting your privacy. The information you provide will not be used for marketing purposes but we work with two research organisations, Rant &amp; Rave and Explain Research who may contact you for feedback about our service. Your feedback is shared with us and Ofgem, our regulator. We will not sell or pass on your information to any other third party for any purpose. For more information on how we will treat your personal data, please read our <a rel="noopener" href="https://www.ukpowernetworks.co.uk/privacy-policy" target="_blank" title="View our Privacy Policy">Privacy Policy</a>.
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<div class="intro__icon-box">You should not proceed with this application. Your proposed installation falls under EREC G98. Your installer is required to advise us of the intention to use the electricity storage device no later than 28 days (inclusive of the day of commissioning), after the electricity storage device is commissioned. <a rel="noopener" href="https://www.ukpowernetworks.co.uk/electricity/distribution-energy-resources" target="_blank" title="Go to our Distribution Energy Resources webpage">View more information</a>.</div>

<div class="intro__icon-box">You should not proceed with this application. If the rated capacity of your installation is 50kW or less (three phase) or 17kW or less (single phase) and you are using EREC G99 type tested inverters please follow the <a rel="noopener" href="https://www.ukpowernetworks.co.uk/electricity/distribution-energy-resources#pre3" target="_blank" title="Go to our Distribution Energy Resources webpage" data-anchor="#pre3">G99 simple process</a>. If your installation is not eligible for the <a rel="noopener" href="https://www.ukpowernetworks.co.uk/electricity/distribution-energy-resources#pre3" target="_blank" title="Go to our Distribution Energy Resources webpage" data-anchor="#pre3">G99 simple process</a> please follow the <a rel="noopener" href="https://www.ukpowernetworks.co.uk/electricity/distribution-energy-resources#pre4" target="_blank" title="Go to our Distribution Energy Resources webpage" data-anchor="#pre4">G99 standard process</a>. To determine whether your inverters are EREC G99 type tested please visit the <a rel="noopener" href="http://www.ena-eng.org/ProductTypeTestRegister/Product.aspx" target="_blank" title="Go to the Energy Networks Association's website to view the ENA Type Test Verification Report Register">ENA Type Test Verification Report Register</a>.</div>

<div class="intro__icon-box">You should not proceed with this application. Your proposed installation falls under EREC G98. Your installer is required to advise us of the intention to use the electricity storage device no later than 28 days (inclusive of the day of commissioning), after the electricity storage device is commissioned. <a rel="noopener" href="https://www.ukpowernetworks.co.uk/electricity/distribution-energy-resources" target="_blank" title="Go to our Distribution Energy Resources webpage">View more information</a>.</div>

<div class="intro__icon-box">You should not proceed with this application. If your Distributed Energy Resources (DER) will not be connected via EREC G98 type tested inverters please follow the relevant process as described below:</div>
<ul>
<li>If your Distributed Energy Resources (DER) will be connected via EREC G99 type tested inverters and the rated capacity of your installation is 50kW or less (three phase) or 17kW or less (single phase) please follow the <a rel="noopener" href="https://www.ukpowernetworks.co.uk/electricity/distribution-energy-resources#pre3" target="_blank" title="Go to our Distribution Energy Resources webpage" data-anchor="#pre3">G99 simple process</a>. To determine whether your inverters are EREC G99 type tested please visit the <a rel="noopener" href="http://www.ena-eng.org/ProductTypeTestRegister/Product.aspx" target="_blank" title="Go to the Energy Networks Association's website to view the ENA Type Test Verification Report Register">ENA Type Test Verification Report Register</a>.</li>
<li>For all non-type tested inverters please follow the <a rel="noopener" href="https://www.ukpowernetworks.co.uk/electricity/distribution-energy-resources#pre4" target="_blank" title="Go to our Distribution Energy Resources webpage" data-anchor="#pre4">G99 standard process</a>.</li>
</ul>

<a rel="noopener" href="https://www.energynetworks.org/industry-hub/resource-library/" target="_blank" title="View more information regarding EREC G100">View more</a> information regarding EREC G100.

<div class="intro__icon-box">You should not proceed with this application. If the export capacity of your installation will not be limited to maximum of 16A per phase you need to follow either the <a rel="noopener" href="https://www.ukpowernetworks.co.uk/electricity/distribution-energy-resources#pre3" target="_blank" title="Go to our Distribution Energy Resources webpage" data-anchor="#pre3">G99 simple process</a> or the <a rel="noopener" href="https://www.ukpowernetworks.co.uk/electricity/distribution-energy-resources#pre4" target="_blank" title="Go to our Distribution Energy Resources webpage" data-anchor="#pre4">G99 standard process</a> depending on the rated capacity of your installation.</div>

To determine whether your inverters are EREC G98 type tested please visit the <a rel="noopener" href="http://www.ena-eng.org/ProductTypeTestRegister/Product.aspx" target="_blank" title="Go to the Energy Networks Association's website to view the ENA Type Test Verification Report Register">ENA Type Test Verification Report Register</a>.

You should not proceed with this application. If your installation does not comply with the emission limits of Stages 1 or 2 of IEC Technical Report 61000-3-4 you will need to ensure compliance prior to being offered a connection to the distribution network.

<a rel="noopener" href="http://www.dcode.org.uk/assets/images/ENA_ER_G5_Issue_4_Amendment_1_(2005).pdf" target="_blank" title="View more information on emission limits and EREC G5/4-1">View more</a> information on emission limits and EREC G5/4-1.

<div class="p-rich_text_section intro__icon-box">You should not proceed with this application.</div>
<div class="p-rich_text_section"> Our G99 fast track process is only available for single premises connections. </div>
<div class="p-rich_text_section">For multiple premises please follow the relevant process as described below:</div>
<div class="p-rich_text_section"></div>
<ul class="p-rich_text_list p-rich_text_list__bullet" data-stringify-type="unordered-list" data-indent="0" data-border="false" data-border-radius-top-cap="false" data-border-radius-bottom-cap="false">
<li data-stringify-indent="0" data-stringify-border="0">If the rated capacity of your installation is 11.04kW or less (three phase) at 400V or 3.68kW or less (single phase) at 230V please follow the <a rel="noopener" tabindex="-1" href="https://www.ukpowernetworks.co.uk/electricity/distribution-energy-resources#pre2" target="_blank" title="Go to our Distribution Energy Resources webpage" class="c-link" data-stringify-link="https://www.ukpowernetworks.co.uk/internet/en/our-services/list-of-services/electricity-generation/distributed-generation-connection/#pre2" data-sk="tooltip_parent" data-remove-tab-index="true" data-anchor="#pre2">G98 multiple premises connections process</a>.</li>
<li data-stringify-indent="0" data-stringify-border="0">If the rated capacity of your installation is 50kW or less (three phase) or 17kW or less (single phase) please follow the <a rel="noopener" tabindex="-1" href="https://www.ukpowernetworks.co.uk/electricity/distribution-energy-resources#pre3" target="_blank" title="Go to our Distribution Energy Resources webpage" class="c-link" data-stringify-link="https://www.ukpowernetworks.co.uk/internet/en/our-services/list-of-services/electricity-generation/distributed-generation-connection/#pre3" data-sk="tooltip_parent" data-remove-tab-index="true" data-anchor="#pre3">G99 simple process</a>.</li>
<li data-stringify-indent="0" data-stringify-border="0">If your installation is not eligible for either of the above please follow the <a rel="noopener" tabindex="-1" href="https://www.ukpowernetworks.co.uk/electricity/distribution-energy-resources#pre4" target="_blank" title="Go to our Distribution Energy Resources webpage" class="c-link" data-stringify-link="https://www.ukpowernetworks.co.uk/internet/en/our-services/list-of-services/electricity-generation/distributed-generation-connection/#pre4" data-sk="tooltip_parent" data-remove-tab-index="true" data-anchor="#pre4">G99 standard process</a>.</li>
</ul>

By making this application you understand and agree to the Terms and Conditions that:
<ul>
<li>You must install and operate the electricity storage and generation units exactly as described in the application form and in accordance with the EREC G98, EREC G100 and EREC G5/4-1;</li>
<li>If UK Power Networks has reason to believe that the electricity storage and generation units have been installed or are being operated otherwise than exactly as described in the application form and in accordance with the EREC G98, EREC G100 and EREC G5/4-1 it may de-energise the connection and require that witness tests are undertaken in its presence and/or that the customer undertakes such remedial works as it shall deem appropriate; and</li>
<li>The customer shall bear its own and UK Power Networks’ costs associated with any witness tests and / or remedial works that UK Power Networks may require to be carried out if it has reason to believe that the electricity storage and generation units have been installed, or are being operated, otherwise than exactly as described in the application form and in accordance with the EREC G98, EREC G100 and EREC G5/4-1.</li>
</ul>

Please be aware that you are required to provide the commissioning sheets on the day after the planned commissioning date. The contact details of the relevant team will be included in the confirmation email you will receive within 10 working days after submitting the application.
Note: Your planned commissioning date must be at least 10 working days from the date of application, but not more than 3 months in advance as our connection offers are only valid for 3 months.

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We can text you to let you know when we're aware of a future power cut affecting your area.
To sign up for future text message alerts, enter the postcode and select the property you would like to receive a text message for.

Sometimes we may have to access inside your property to fix the power cut. In case this is needed, please specify at least a four hour period when you will be home.

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<li>Must be at least 10 characters long</li>
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Update from the team

<div>UK Power Networks (Operations) Limited standard terms for carrying out connections work can be found at <a rel="noopener" href="https://www.ukpowernetworks.co.uk/-/media/files/highways-services/unmetered-supply-agreements-and-tcs/tscsumc.ashx?la=en&amp;hash=50260ACB6474296B46F41CBEF9FF64F2B0B4A184" target="_blank">Connection and Diversionary Works Terms and Conditions</a> or obtained by request in writing to Head of Connections Services, Highway Services, Disconnections, General Enquiries and Smart Metering, UK Power Networks (Operations) Limited, 5, York Way, Borehamwood, Hertfordshire, WD6 1DJ. These Terms and Conditions will be the basis for any work carried out following this request.</div>

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<div>Share with neighbours, friends and family who may also be affected.</div>
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<div>Help others who may be affected</div>
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<div>Please enter a valid UK mobile phone number with no spaces or symbols</div>
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