Why do we fix the high voltage faults first rather than low voltage faults?
We always repair high voltage electrical equipment first, as this feeds a greater number of customers and our computer systems show us roughly where the damage is. Our high voltage network needs to be repaired first before we can start repairing our low voltage network. This is the way our electricity network is built.
Once these are fixed we sometimes find more faults on our low voltage network serving individual areas and houses, which may not be apparent to begin with.
If you see electricity lines that are down, hanging low, damaged or causing significant risk to the public please call 999. If you think your situation is dangerous, please stay away from the equipment and call us 24 hours a day on 0800 31 63 105 or 105 (free to call from a landline or mobile).
Damage on our high voltage network