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<h2>Compensation:&nbsp;power cut lasting more than 12 hours&nbsp;&nbsp;</h2>

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If you were affected by the unplanned power cut on 30 April 2024 in the Wood Green, N22 postcode area of London, there is no need to complete this form. We will be proactively writing to all properties affected to offer a goodwill payment to the billpayer within the next 14 days.

Customers in Wood Green, N22, London

If you've had a power cut lasting longer than 12 continuous hours, we’re sorry for the inconvenience and you may be entitled to a payment from us. Please read the <a href="https://media.umbraco.io/uk-power-networks/zdjf0oht/ukpn-egs-doc-april-2024.pdf" title="View the Electricity Guaranteed Standards">Electricity Guaranteed Standards</a> for more information. These are standards set out by our industry regulator Ofgem. Once we have restored your power, we'll proactively contact all customers who are eligible for a payment so there is no need for you to contact us about this.

Electricity Guaranteed Standards

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In severe weather events, such as Storm Éowyn, it may take longer for us to restore your electricity supply. Depending on the scale of the event, our regulators, Ofgem, may extend the timescales that are considered as acceptable in normal weather conditions. This is to allow us additional time to safely repair the electricity network.
Once we have restored your power, we'll proactively contact all customers who are eligible for a payment so there is no need for you to contact us about this.
However, if you have a safety issue to report, need to tell us about a vulnerable customer or would like updates on an ongoing power cut, please call us on 105. This line is open 24 hours a day.

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If you've been without power for 12 continuous hours then please complete our payment claim form and we’ll be in touch.

Have you been without power for over 12 hours?

<ul>
<li><a href="/ukpn/help-and-contact/compensation-power-cut-lasting-less-than-12-hours/" title="Compensation power cut lasting less than 12 hours" data-anchor="#">Compensation: power cut lasting less than 12 hours</a></li>
<li><a href="/ukpn/help-and-contact/compensation-a-power-cut-ruined-food-in-my-fridge-freezer/" title="Compensation a power cut ruined food in my fridge freezer" data-anchor="#">Compensation: a power cut ruined food in my fridge freezer</a></li>
<li><a href="/ukpn/help-and-contact/compensation-a-power-cut-affected-my-business/" title="Compensation: a power cut affected my business" data-anchor="#">Compensation: a power cut affected my business</a></li>
<li><a href="/ukpn/help-and-contact/multiple-or-repeat-power-cuts/" title="Multiple or repeat power cuts">Multiple or repeat power cuts</a></li>
<li><a href="/ukpn/help-and-contact/when-is-someone-going-to-fill-in-the-hole-that-has-been-left-by-your-employees/" title="When is someone going to fill in the hole that has been left by your employees" data-anchor="#">When is someone going to fill in the hole that has been left by your employees?</a> </li>
</ul>

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Compensation power cut lasting more than 12 hours

Want to claim for compensation? If you’ve had a power cut for more than 12 hours you may qualify for an Electrical Guaranteed Standards payment. We can investigate this power cut for you. Check now.

Compensation: power cut lasting more than 12 hours | UK Power Networks

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We’re carrying out planned work in your area. We’ll do our best to cause as little disruption to you as possible, and we’ll make every effort to finish the work as quickly as we can. Occasionally, there may be times when we might have to postpone the work. You can check our website for the latest updates:

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<div>UK Power Networks (Operations) Limited standard terms for carrying out connections work can be found at <a rel="noopener" href="https://www.ukpowernetworks.co.uk/internet/en/our-services/public-highway/Connection%20T&amp;Cs%20Sept2016%20v7.pdf" target="_blank">Connection and Diversionary Works Terms and Conditions</a> or obtained by request in writing to Head of Connections Services, Highway Services, Disconnections, General Enquiries and Smart Metering, UK Power Networks (Operations) Limited, 5, York Way, Borehamwood, Hertfordshire, WD6 1DJ. These Terms and Conditions will be the basis for any work carried out following this request.</div>

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We’re sorry we’re having trouble getting these details for you. Our team will be able to help, please send us the address you tried searching. We’ll get back to you within the next 10 days.
If you’re not the bill payer, you can continue to fill in this form but you'll need to <a rel="noopener" href="mailto:mbx-mpasenquiry@ukpowernetworks.co.uk" target="_blank">send us a letter of authority</a> from the bill payer or building owner authorising us to provide this information. We do not accept management agreements or account information correspondence. Alternatively, we can send a letter to the property marked for the bill payer's attention confirming the details.

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Please check you’ve entered your address correctly. If you are still experiencing issues please email us with your details to MPAS@ukpowernetworks.co.uk or call us on 0800 029 4283 and we’ll be happy to help. Remember, we can only help you if you live in London, the South East or East of England.

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We offer a wide range of tailored support options, all for free if you are signed up to our Priority Services Register.

Need extra support or additional care during a power cut?

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<div>We're carrying out a planned power cut in your area. For our engineers to carry it out safely they need to turn the power off. We're doing this work as it's essential to provide reliable electricity supplies to your area. We're sorry for any inconvenience caused and thank you for your patience.</div>
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Reason for the planned power cut

You will get:
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<li>Reminders and updates about this work including any delays or cancellations</li>
<li>Choose free items to support you during your power cut such as a £5 coffee voucher</li>
<li>Alerts about power cuts or planned power cuts that might affect you in the future</li>
</ul>

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Check if you have a power cut or outage in [place] using the online power cut checker from UK Power Networks today.

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This planned power cut has now finished. Thank you for your patience and cooperation whilst we carried out essential work on the electricity network which helps power the community and keep local businesses running.

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If you need this application form in large font, EasyRead or Braille, please call <a href="tel:08001699970">0800 169 9970</a> or email us at <a href="mailto:psr@ukpowernetworks.co.uk">psr@ukpowernetworks.co.uk</a>.
You can also download this application form in different formats and languages on our <a href="/ukpn/power-cut/priority-services/resources-and-downloads/" title="Resources and downloads">resources page</a>.

The Priority Services Register is free to join. It helps us to look after customers who have specific communication, access or safety needs. If you live in London, the South East or the East of England, we can offer extra support when you need it, for example if you experience a power cut. To be added to our Priority Services Register, please complete our short form below.
If you would like to receive a copy of our Priority Services Register application form in large font, in EasyRead, or in Braille, please call <a href="tel:08001699970">0800 169 9970</a> or email us at <a href="mailto:psr@ukpowernetworks.co.uk">psr@ukpowernetworks.co.uk</a> and we’ll be happy to arrange this for you. You can also download our EasyRead form and language forms from our <a rel="noopener" href="https://www.ukpowernetworks.co.uk/power-cut/priority-services/resources-and-downloads" target="_blank">Priority Services resources and downloads web page</a>.
For more information on how we will treat your personal data, please read our <a rel="noopener" href="https://www.ukpowernetworks.co.uk/privacy-policy" target="_blank">Privacy Policy</a> and our <a rel="noopener" href="https://www.ukpowernetworks.co.uk/power-cut/priority-services/psr-promise-and-keeping-your-data-safe" target="_blank">Priority Services Promise</a>.

Please use the file upload section below to upload supporting documents including: Schematic diagram for the proposed scheme:*
Details of your export limiting scheme such as G100 type test reference or electricity storage manufacturer’s statement of compliance:*
<a rel="noopener" href="https://www.energynetworks.org/industry-hub/resource-library/?search=EREC+G100" target="_blank" title="Go to the Energy Networks Associations website to view more information about EREC G100" data-anchor="?search=EREC+G100">View more information regarding EREC G100</a>.
G98 type verification test report:*
Need help finding your type verification test reports? <a rel="noopener" href="https://www.ena-eng.org/ProductTypeTestRegister/Product.aspx" target="_blank" title="Go to the Energy Networks Association's website to view the ENA Type Test Verification Report Register">Enter details here</a>.
Additional Attachments:
Computer print out (where possible) or other schedule of protection settings;
Electricity meter(s) make and model;
Datasheets of inverter and other installed equipment
* Mandatory items

Your data We are committed to protecting and respecting your privacy. The information you provide will not be used for marketing purposes but we work with two research organisations, Rant &amp; Rave and Explain Research who may contact you for feedback about our service. Your feedback is shared with us and Ofgem, our regulator. We will not sell or pass on your information to any other third party for any purpose. For more information on how we will treat your personal data, please read our <a rel="noopener" href="https://www.ukpowernetworks.co.uk/privacy-policy" target="_blank" title="View our Privacy Policy">Privacy Policy</a>.
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<div class="intro__icon-box">You should not proceed with this application. Your proposed installation falls under EREC G98. Your installer is required to advise us of the intention to use the electricity storage device no later than 28 days (inclusive of the day of commissioning), after the electricity storage device is commissioned. <a rel="noopener" href="https://www.ukpowernetworks.co.uk/electricity/distribution-energy-resources" target="_blank" title="Go to our Distribution Energy Resources webpage">View more information</a>.</div>

<div class="intro__icon-box">You should not proceed with this application. If the rated capacity of your installation is 50kW or less (three phase) or 17kW or less (single phase) and you are using EREC G99 type tested inverters please follow the <a rel="noopener" href="https://www.ukpowernetworks.co.uk/electricity/distribution-energy-resources#pre3" target="_blank" title="Go to our Distribution Energy Resources webpage" data-anchor="#pre3">G99 simple process</a>. If your installation is not eligible for the <a rel="noopener" href="https://www.ukpowernetworks.co.uk/electricity/distribution-energy-resources#pre3" target="_blank" title="Go to our Distribution Energy Resources webpage" data-anchor="#pre3">G99 simple process</a> please follow the <a rel="noopener" href="https://www.ukpowernetworks.co.uk/electricity/distribution-energy-resources#pre4" target="_blank" title="Go to our Distribution Energy Resources webpage" data-anchor="#pre4">G99 standard process</a>. To determine whether your inverters are EREC G99 type tested please visit the <a rel="noopener" href="http://www.ena-eng.org/ProductTypeTestRegister/Product.aspx" target="_blank" title="Go to the Energy Networks Association's website to view the ENA Type Test Verification Report Register">ENA Type Test Verification Report Register</a>.</div>

<div class="intro__icon-box">You should not proceed with this application. Your proposed installation falls under EREC G98. Your installer is required to advise us of the intention to use the electricity storage device no later than 28 days (inclusive of the day of commissioning), after the electricity storage device is commissioned. <a rel="noopener" href="https://www.ukpowernetworks.co.uk/electricity/distribution-energy-resources" target="_blank" title="Go to our Distribution Energy Resources webpage">View more information</a>.</div>

<div class="intro__icon-box">You should not proceed with this application. If your Distributed Energy Resources (DER) will not be connected via EREC G98 type tested inverters please follow the relevant process as described below:</div>
<ul>
<li>If your Distributed Energy Resources (DER) will be connected via EREC G99 type tested inverters and the rated capacity of your installation is 50kW or less (three phase) or 17kW or less (single phase) please follow the <a rel="noopener" href="https://www.ukpowernetworks.co.uk/electricity/distribution-energy-resources#pre3" target="_blank" title="Go to our Distribution Energy Resources webpage" data-anchor="#pre3">G99 simple process</a>. To determine whether your inverters are EREC G99 type tested please visit the <a rel="noopener" href="http://www.ena-eng.org/ProductTypeTestRegister/Product.aspx" target="_blank" title="Go to the Energy Networks Association's website to view the ENA Type Test Verification Report Register">ENA Type Test Verification Report Register</a>.</li>
<li>For all non-type tested inverters please follow the <a rel="noopener" href="https://www.ukpowernetworks.co.uk/electricity/distribution-energy-resources#pre4" target="_blank" title="Go to our Distribution Energy Resources webpage" data-anchor="#pre4">G99 standard process</a>.</li>
</ul>

<a rel="noopener" href="https://www.energynetworks.org/industry-hub/resource-library/" target="_blank" title="View more information regarding EREC G100">View more</a> information regarding EREC G100.

<div class="intro__icon-box">You should not proceed with this application. If the export capacity of your installation will not be limited to maximum of 16A per phase you need to follow either the <a rel="noopener" href="https://www.ukpowernetworks.co.uk/electricity/distribution-energy-resources#pre3" target="_blank" title="Go to our Distribution Energy Resources webpage" data-anchor="#pre3">G99 simple process</a> or the <a rel="noopener" href="https://www.ukpowernetworks.co.uk/electricity/distribution-energy-resources#pre4" target="_blank" title="Go to our Distribution Energy Resources webpage" data-anchor="#pre4">G99 standard process</a> depending on the rated capacity of your installation.</div>

To determine whether your inverters are EREC G98 type tested please visit the <a rel="noopener" href="http://www.ena-eng.org/ProductTypeTestRegister/Product.aspx" target="_blank" title="Go to the Energy Networks Association's website to view the ENA Type Test Verification Report Register">ENA Type Test Verification Report Register</a>.

You should not proceed with this application. If your installation does not comply with the emission limits of Stages 1 or 2 of IEC Technical Report 61000-3-4 you will need to ensure compliance prior to being offered a connection to the distribution network.

<a rel="noopener" href="http://www.dcode.org.uk/assets/images/ENA_ER_G5_Issue_4_Amendment_1_(2005).pdf" target="_blank" title="View more information on emission limits and EREC G5/4-1">View more</a> information on emission limits and EREC G5/4-1.

<div class="p-rich_text_section intro__icon-box">You should not proceed with this application.</div>
<div class="p-rich_text_section"> Our G99 fast track process is only available for single premises connections. </div>
<div class="p-rich_text_section">For multiple premises please follow the relevant process as described below:</div>
<div class="p-rich_text_section"></div>
<ul class="p-rich_text_list p-rich_text_list__bullet" data-stringify-type="unordered-list" data-indent="0" data-border="false" data-border-radius-top-cap="false" data-border-radius-bottom-cap="false">
<li data-stringify-indent="0" data-stringify-border="0">If the rated capacity of your installation is 11.04kW or less (three phase) at 400V or 3.68kW or less (single phase) at 230V please follow the <a rel="noopener" tabindex="-1" href="https://www.ukpowernetworks.co.uk/electricity/distribution-energy-resources#pre2" target="_blank" title="Go to our Distribution Energy Resources webpage" class="c-link" data-stringify-link="https://www.ukpowernetworks.co.uk/internet/en/our-services/list-of-services/electricity-generation/distributed-generation-connection/#pre2" data-sk="tooltip_parent" data-remove-tab-index="true" data-anchor="#pre2">G98 multiple premises connections process</a>.</li>
<li data-stringify-indent="0" data-stringify-border="0">If the rated capacity of your installation is 50kW or less (three phase) or 17kW or less (single phase) please follow the <a rel="noopener" tabindex="-1" href="https://www.ukpowernetworks.co.uk/electricity/distribution-energy-resources#pre3" target="_blank" title="Go to our Distribution Energy Resources webpage" class="c-link" data-stringify-link="https://www.ukpowernetworks.co.uk/internet/en/our-services/list-of-services/electricity-generation/distributed-generation-connection/#pre3" data-sk="tooltip_parent" data-remove-tab-index="true" data-anchor="#pre3">G99 simple process</a>.</li>
<li data-stringify-indent="0" data-stringify-border="0">If your installation is not eligible for either of the above please follow the <a rel="noopener" tabindex="-1" href="https://www.ukpowernetworks.co.uk/electricity/distribution-energy-resources#pre4" target="_blank" title="Go to our Distribution Energy Resources webpage" class="c-link" data-stringify-link="https://www.ukpowernetworks.co.uk/internet/en/our-services/list-of-services/electricity-generation/distributed-generation-connection/#pre4" data-sk="tooltip_parent" data-remove-tab-index="true" data-anchor="#pre4">G99 standard process</a>.</li>
</ul>

By making this application you understand and agree to the Terms and Conditions that:
<ul>
<li>You must install and operate the electricity storage and generation units exactly as described in the application form and in accordance with the EREC G98, EREC G100 and EREC G5/4-1;</li>
<li>If UK Power Networks has reason to believe that the electricity storage and generation units have been installed or are being operated otherwise than exactly as described in the application form and in accordance with the EREC G98, EREC G100 and EREC G5/4-1 it may de-energise the connection and require that witness tests are undertaken in its presence and/or that the customer undertakes such remedial works as it shall deem appropriate; and</li>
<li>The customer shall bear its own and UK Power Networks’ costs associated with any witness tests and / or remedial works that UK Power Networks may require to be carried out if it has reason to believe that the electricity storage and generation units have been installed, or are being operated, otherwise than exactly as described in the application form and in accordance with the EREC G98, EREC G100 and EREC G5/4-1.</li>
</ul>

Please be aware that you are required to provide the commissioning sheets on the day after the planned commissioning date. The contact details of the relevant team will be included in the confirmation email you will receive within 10 working days after submitting the application.
Note: Your planned commissioning date must be at least 10 working days from the date of application, but not more than 3 months in advance as our connection offers are only valid for 3 months.

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Update from the team

<div>UK Power Networks (Operations) Limited standard terms for carrying out connections work can be found at <a rel="noopener" href="https://www.ukpowernetworks.co.uk/-/media/files/highways-services/unmetered-supply-agreements-and-tcs/tscsumc.ashx?la=en&amp;hash=50260ACB6474296B46F41CBEF9FF64F2B0B4A184" target="_blank">Connection and Diversionary Works Terms and Conditions</a> or obtained by request in writing to Head of Connections Services, Highway Services, Disconnections, General Enquiries and Smart Metering, UK Power Networks (Operations) Limited, 5, York Way, Borehamwood, Hertfordshire, WD6 1DJ. These Terms and Conditions will be the basis for any work carried out following this request.</div>

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